I have been a customer for years, not only to buy beautiful pieces, but for repairs and redesign. The customer service is the very best.
Bill Koen is welcoming, kind, caring, and informative. He has a keen eye for detail and is honest when asked his opinion on how something looks when you try it on. I chose a beautiful diamond bezel necklace, but they only had it in white gold. Bill ordered the pieces ... to make it in yellow gold and I couldn’t be happier with the finished product. It far exceeded my expectations. I couldn’t help but hug him, I was SO HAPPY! Wearing my necklace “by Bill Koen” in good health! Thank you again Bill! Our family has trusted Joe Koen & Sons for YEARS and we have always been 100% satisfied with their quality and customer service. Read More
The best shopping experience as my Fiancée and I are preparing for our engagement and wedding. The store was very helpful as they explored options and helped us find the most beautiful ring within our budget. I loved the fact they actually saved us money and did not try to ... up-sale or increase the budget we set. They exceeded our expectations and earned my trust and future business. The staff was patient with us and did not pressure us as some Jewelers have in the past. I highly encourage anyone looking for a an honest and trusted Jewelry Store to visit and shop at Joe Koen and Son Jewelers. Read More
An absolute first class and beyond outstanding experience working with Bill on our engagement ring. From the consultation process to the design and sourcing, Bill made the entire process stress free and brought a wealth of thoughtful knowledge and industry knowledge expertise. If you have a question, there is no ... doubt Bill has the answer. I couldn’t make a higher recommendation to Joe Koen & Son - 10/10 experience.. Read More
Joe Koen & Son is the place to shop for jewelry in Austin! Bill and his team recently created a new piece for me out of an older item of jewelry that I owned. They are experienced, reputable, and enjoyable people to work with. Read More
My engagement ring has gotten too small for me to wear over the years and this place was recommended by some friends to have it resized. Bill was so helpful and nice, and my ring came back so quickly! The store is clean and the resizing of my ring was ... really reasonably priced. We're so happy we came here and will use them for all our future jewelry needs. Read More
When my fiance and I decided to become engaged we were recommended to try Joe Koen and Son by a close friend. They were the only jeweler we visited. We were met by Bill Koen on entry and he guided us through their wide range of engagement rings. We didn't ... need to visit any other jeweler! Through Bill's assistance we acquired an amazing ring with a beautiful diamond set into it. At all times Bill's customer service was of the highest order. We're really looking forward to going back and buying our wedding bands. Read More
I went to Bill Koen's store for the first time for jewelry & watch repair and I have to say I'll definitely be back. He was polite, friendly, and efficient. I felt his work was top notch and his prices fair. I also like supporting a family business that is ... such a historic part of Austin. Read More
We absolutely love this family owned jewelry store! While visiting Austin a few years ago, we happened upon Koen & Son and decided to check it out. Now several years later with many trips to Austin just to visit this shop and purchase some beautiful jewelry at good prices, we ... are hooked! Bill Koen is a joy to do business with because he understands true customer service, has a vast knowledge of his products and does everything he can to ensure we are happy when we leave!! Read More
Joe Koen and Son Jewelers did a fantastic job on my wedding rings! I had the rhodium redone and center stone replaced. The customer service was amazing. The turn around time was quick and price was reasonable. They far exceeded my expectations! I will always use Koen for anything related ... to jewelry in the future! Read More
Koen Jewelers is our go-to jeweler. Been shopping here since the 80s! They always have a wonderful selection of high quality jewelry with a wide range of prices. The staff knows their stuff and Bill is always a pleasure to work with. Was in this week to buy my wife ... a 25th anniversary ring and found the perfect piece. She loves it! Read More
Most trusted jeweler anywhere. The 3 “Cs” for Joe Koen and Son Jewelry Store are Conscientious, Customer oriented and Committed to excellence. I wouldn’t think of buying from anyone else.
Have gone to see Bill at Joe Koen & Son Jewelers several times in the past couple years. The service is unmatched and they always take care of their customers. Lost my wedding ring and Bill had a new one for me within days. They have been my family's go-to ... jeweler for generations and I hope to continue the tradition. Read More
Bill and the team at Joe Koen & Son’s are the best of the best. From wedding rings to anniversary gifts and birthdays, we’ve been loyal customers for over 30 years. Bill went above and beyond when I purchased a ring at a Parisian flea market and found out the ... pearl wasn’t real when we arrived home. Bill had no problem replacing my faux pearl with a beautiful real pearl, replacing the missing diamonds and sizing it to fit my finger. Highly recommend to anyone looking for a quality jeweler you can trust and depend on for life. Read More
Fantastic quality of work. Incredibly friendly and fast on repairs. They restrung an entire pearl necklace of mine and it looks great! Would highly recommend.
Either from the store, or custom made, always blows my wife away to open one of their masterpieces. Absolutely amazing. Separately, the legacy of this family & store is literally the kind of dynamic that makes Austin, Texas so proud & authentic. Bill & Team, sincere thank you for the ... support & care over the years. ...now, I’ll work on actually “planning ahead” for one of these next occasions... Read More
I can't say enough how happy I am that I walked into Joe Koen & Sons to ask about wedding bands! I have a very unique engagement ring which needed a custom band. I worked directly with Bill Koen to design the ring with his jeweler - we went through ... a couple iterations of the design and he even had wax molds made so that I could try it on with my engagement ring before making it. It came out more beautiful than I ever imagined!! Bill was so sweet and helpful throughout the whole process, despite having to navigate this through the initial COVID shutdown. I would 100% recommend them to anyone looking for jewelry! Read More

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